Help and information
This page contains information on accessing the site, managing your subscription, and getting help if you have a problem.
These services are only relevant to subscribers, so if you are not yet a customer, please consult the Purchasing Science Trove page to find out about the purchase options.
If you cannot find an answer to your question, please consult the FAQs and Help pages. If these do not answer your query then please Contact Us.
Accessing the site
Before you log in to the site, please consult our FAQs page, which includes details on recommended browsers and settings and screen-reader software standards, as well as our Technical Support page for site information. Users can then consult our Help page for full instructions for how to log in to the site, and librarians can access their administrator accounts as outlined below. If you have a code to redeem in order to get access to Science Trove please visit the Redeem your Access Code page to find out how to do this.
Help
Find information on how to use the Science Trove site. Detailed Help is available, but if you can't find an answer on the site please do Contact Us. Join one of our product experts for a live online webinar, free for you and your users – upcoming dates for these are advertised on the homepage.
Contact Us
Contact Us tells you how to contact customer support for technical support, access issues and troubleshooting, or your campus representative with your feedback or questions.
FAQs
Frequently Asked Questions (FAQs) provide answers for common questions about the content and features of the site, as well as technical and access issues.
Institutional account management
To find out more about the service and resources for institutional subscribers, including MARC records and DOI links, please visit our Resources for Institutions page.
